Customer Support plugin for Claude
By Anthropic
What it does
Sorts incoming tickets, drafts replies and turns solved problems into help articles.
Try asking Claude
“Draft a polite reply to this refund request and suggest a help article.”
Commands
What you can type in Claude after adding this plugin.
/customer-support:customer-escalationPackage an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to…
Show 4 more
/customer-support:customer-researchMulti-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously…
/customer-support:draft-responseDraft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, de…
/customer-support:kb-articleDraft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a…
/customer-support:ticket-triageTriage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate o…
Best for
Similar plugins
Intercom
Searches your customer conversations to spot recurring problems and look up customers.
Verified105K installsEnterprise Search
Finds anything across your email, chat and documents with one question.
Verified1M installsairtable
Airtable is the database and operations layer for your agents — whether running product, marketing, sales, ops, HR, or a custom business app.
Verified148.1K installsVoicenter API Skills
16 skills covering all 14 Voicenter APIs: VoiceBot, Click2Call, Pop-Up Screen, CDR Notification, External Layer, Call Log, Blacklist, Mute Recording…
Not verified2.3K installsAsyntai – AI Support Agent for Websites
Run your website's Asyntai AI support agent from Claude Code: manage the knowledge base, edit agent instructions, read conversations and leads…
Not verified1.4K installsCustomer Success: Churn and QBRs
Find accounts at risk of churn, prepare QBRs, plan onboarding, spot upsell openings and save renewals.
Not verified1.1K installs