twilio-developer-kit plugin for Claude

Planning skill for augmenting human agents with real-time AI intelligence. Qualifies the developer's use case across coaching, compliance, QA, and routing to recommend the right Conversation Intelligence + Conversatio…

Planning skill for AI-powered conversational agents. Qualifies the developer's use case across outcome sophistication, entry point, and customer profile to recommend the right Twilio Conversations architecture and imp…

Record Twilio voice calls correctly. Covers the critical distinction between Record verb (voicemail) and Dial record (call recording), dual-channel for QA, mid-call pause for PCI, Conference recording, and the Convers…

Twilio CLI reference for managing Twilio resources from the terminal. Covers installation, credential profiles, phone number provisioning, sending SMS and email, webhook configuration, local development with a tunneli…

Registrations required BEFORE Twilio traffic works. Covers messaging programs (A2P 10DLC, toll-free verification, WhatsApp WABA, RCS, short code, alphanumeric sender) and voice trust programs (STIR/SHAKEN, Voice Integ…

Rules you must follow for Twilio messaging and voice traffic. Covers TCPA (consent tiers, quiet hours, DNC), GDPR (EU consent, right to deletion), PCI DSS (payment recording, Pay verb), HIPAA (BAA, PHI), FDCPA (debt c…

Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or…

Create, manage, and send message templates using Twilio's Content API. Covers template creation for WhatsApp, SMS, RCS, and MMS; variable usage; WhatsApp Meta approval; and sending templates via ContentSid. Use this s…

Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying a…

Store and retrieve conversation context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give…

Configure automatic conversation capture and routing with Twilio Conversation Orchestrator. Covers Configuration creation, channel capture rules, grouping types, status timeouts, Memory Store linkage, Intelligence lin…

Build multi-channel messaging experiences using Twilio Conversations (classic) API. Covers creating conversations, adding participants (SMS, WhatsApp, chat), sending messages, and handling webhooks. Use this skill to…

Planning skill for building customer service and support systems. Qualifies the developer's needs across the support ladder (self-service → AI agents → contact center), channel mix, and scale to recommend the right Tw…

Debug Twilio integrations and set up production observability. Covers the Console Debugger, Monitor Alerts API, Event Streams for error log streaming, status callback tracking, common error codes, and a systematic deb…

Deliverability advisor for the Twilio Email API specifically. Use ONLY when the developer explicitly mentions Twilio Email, comms.twilio.com, or a Twilio (non-SendGrid) email program. For all other deliverability ques…

Use when the caller has Twilio credentials (Account SID + Auth Token or API Key SID + Secret) and needs to send email via comms.twilio.com/v1/Emails. This is Twilio-native email — NOT SendGrid. Do NOT use if the calle…

Add knowledge retrieval (RAG) to AI agents using Twilio Enterprise Knowledge. Covers provisioning Knowledge Bases, uploading sources from web URLs, PDFs, and raw text, and running semantic search to retrieve relevant…

Set up and manage Twilio authentication credentials: Auth Tokens, API keys (Standard, Main, Restricted), Access Tokens for client-side SDKs, and credential rotation. Use this skill as a prerequisite foundation before…

Planning skill for identity verification and fraud prevention. Qualifies the developer's needs across authentication method, channel selection, fraud risk level, and user experience to recommend the right Twilio Verif…

Best practices for ISVs (Independent Software Vendors) building SMS features into multi-tenant SaaS platforms using Twilio. Covers customer onboarding for A2P and toll-free compliance, subaccount architecture, sender…

Look up phone number intelligence via Twilio Lookup v2 API. Covers number validation, line type detection (mobile/landline/VoIP), SIM swap detection, caller name, identity match, and SMS pumping risk scoring. Use this…

Planning skill for marketing and promotional messaging. Use when a developer is figuring out how to set up or architect a marketing campaign on Twilio — channel selection, compliance readiness, audience size, geograph…

Planning skill that helps the developer pick the right Twilio messaging channel — SMS, MMS, RCS, or WhatsApp — for a given use case. Qualifies intent across content type, geography, use case (marketing / notifications…

Twilio Messaging channel overview and onboarding guide. Covers all channels (SMS, WhatsApp, RCS, Facebook Messenger), the unified Messages API, channel selection guidance, and the recommended setup sequence from first…

Create and configure Twilio Messaging Services for production messaging. Covers sender pools, geo-match, sticky sender, message scheduling, compliance toolkit, SMS pumping protection, link shortening, and intelligent…

Receive and respond to inbound messages and track outbound delivery status via Twilio webhooks — across SMS, MMS, WhatsApp, and RCS. Covers webhook request parameters, replying with TwiML, validating webhook signature…

Migrate an existing OTP / one-time-passcode flow from the Twilio Programmable Messaging API (self-built: generate code → send SMS → validate) to the Twilio Verify API (managed code generation, delivery, expiry, rate l…

Planning skill for transactional notifications, alerts, and reminders. Qualifies the developer's needs across urgency, channel selection, delivery confirmation, and fallback patterns to recommend the right Twilio noti…

Choose the right Twilio number type and sender BEFORE building. Covers phone numbers (local, toll-free, short code, mobile), alphanumeric sender IDs, WhatsApp senders, RCS agents, international availability, and regul…

Set up and manage Twilio Organizations for centralized account and user governance. Covers the Organization > Account > Subaccount hierarchy, roles (Owner/Admin/Standard), managed vs independent accounts, domain regis…

Send RCS Business Messages via Twilio. Covers compliance onboarding (7-part US process), sender profile setup, sending rich cards and carousels, SMS fallback, device support (Android + iOS 18 caveats), and common erro…

Manage regulatory compliance for international phone numbers. Covers what bundles are, which countries require them, how to create End-Users and Supporting Documents, evaluate and submit bundles, fix evaluation failur…

Handle rate limits, retries, and failures when building on Twilio at scale. Covers 429 exponential backoff with jitter, per-number throughput limits, StatusCallback resilience, thin-receiver pattern, and fallback chai…

Choose the right Twilio authentication method and implement it correctly. Covers Auth Token (testing only), API Keys (production standard), OAuth2 client_credentials (time-limited bearer tokens), Access Tokens (client…

Configure Twilio accounts for HIPAA compliance. Covers BAA requirements, HIPAA Project designation (self-service and support), eligible services list, per-product requirements (Voice, SMS, ConversationRelay, Conversat…

Secure Twilio applications against common attacks. Covers credential management (API keys vs auth tokens), request validation (webhook signature verification), PCI DSS compliance, HIPAA account requirements, SMS pumpi…

Send messages via Twilio's Programmable Messaging API across all channels — SMS, MMS, RCS, and WhatsApp. Covers text messages, media, rich content (cards, carousels, buttons), template-based sends, Messaging Services,…

Set up a SendGrid account for email delivery. Covers API key creation (SG.-prefix), domain authentication (DKIM/SPF via CNAME records), Single Sender Verification for testing, SDK installation, and the relationship be…

Diagnostic and advisory skill for email deliverability problems. Use when a developer asks why emails are going to spam, not reaching the inbox, getting blocked, bouncing, or how to improve sender reputation — with or…

Send transactional and bulk email via the SendGrid v3 Mail Send API. Covers single sends, personalized batch sends with dynamic templates, scheduled sends with cancellation, attachments, and sandbox mode for testing.…

Configure SendGrid dynamic templates (Handlebars), tracking settings (opens, clicks, subscriptions), link branding for custom tracking domains, and content types (HTML, plain text, AMP). Use when customizing SendGrid…

Monitor email program health with SendGrid Engagement Quality (SEQ) scores. Covers the SEQ API endpoints, the 5 scoring metrics (engagement recency, open rate, bounce classification, bounce rate, spam rate), eligibili…

Receive inbound email via SendGrid Inbound Parse webhook. Covers MX record setup, parsed vs raw mode, handling attachments, and common pitfalls. Use when building email-to-app workflows like support ticket creation or…

Manage SendGrid email suppressions: bounces, blocks, spam reports, invalid emails, global unsubscribes, and ASM suppression groups. Covers when and how to remove suppressions, reputation impact, and category-based uns…

Track email delivery and engagement via SendGrid Event Webhooks. Covers all 11 event types (delivery + engagement), webhook handler implementation, ECDSA signature verification, batched event processing, and common de…

SMS and MMS deep-dive reference. Covers SMS-specific error codes, message filtering troubleshooting ("Messages Being Filtered or Blocked?" diagnostic checklist), MMS media support (US/CA/AU only), and SMS pumping indi…

Build and deploy Twilio Studio flows — visual IVR, SMS/WhatsApp, and conversation automation — by authoring the flow definition JSON and managing it through the Studio REST API. Covers the flow envelope, widgets, tran…

Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation cascade). Use this skill for…

Send and verify one-time passcodes (OTPs) via Twilio Verify over SMS (auto-upgraded to RCS where supported), voice, email, or WhatsApp. Covers creating a Verify Service, sending tokens, checking submitted codes, autom…

Build AI-powered voice agents using Twilio ConversationRelay. Handles real-time speech recognition (ASR), text-to-speech (TTS), and bidirectional audio streaming via WebSocket. Covers TwiML setup, WebSocket message ty…

Make outbound phone calls via Twilio's Programmable Voice REST API. Covers the full voice platform: calls.create(), answering machine detection (AMD), conference-based agent bridging, call recording, status tracking,…

Build voice call logic using TwiML (Twilio Markup Language). Covers the core verbs (Say, Play, Gather, Dial, Record, Conference), generating TwiML with Python and Node.js SDKs, and a complete inbound call IVR example.…

Design, secure, and operate Twilio webhook endpoints. Covers inbound event handling, status callbacks, signature validation, connection overrides for retry and timeout tuning, local development tunneling, and producti…

Create, configure, and manage WhatsApp Business senders via Twilio's Channels Senders API. Covers programmatic sender registration, profile setup, webhook configuration, sender lifecycle statuses, and ISV flows. Use t…

WhatsApp messaging deep-dive reference. Covers the 24-hour service window rules (free-form vs template mode), sandbox setup for testing, template approval workflow, production sender requirements, and WhatsApp-specifi…